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FAQ’s

Getting Started & General

Getting started with Whatslly is super easy and takes no longer than 25 seconds (!!).

Simply click the Free Trial button, fill in your email, download our Chrome Extension and connect with Salesforce.

1. After installing the Whatslly extension from the Google Web Store, go back to WhatsApp Web App and refresh the page. The Whatslly Agent Panel will show up.

2. Click the ‘Connect Salesforce’ button.

3. You will need to accept the Terms of Use, and it’s recommended that you will subscribe to receive our updates by email.

4. Insert your Salesforce username or email*, and if needed insert your Sandbox/Custom domain.

5. Click ‘Connect’.

6. If you are not logged in to Salesforce you will be asked to do so to complete the authentication process.

For more information watch our getting started video

Yes.

Before connecting with your Salesforce account, click the “Use sandbox or custom domain” link, below the ‘Connect’ button. Insert the URL of your instance (https://yourdomain.salesforce.com) and click ‘Connect’.

Yes.

We take the protection of your personal and your business’ data very seriously and treat it confidentially and in accordance with the statutory data protection regulations.

We do not collect or store any of your leads, prospects, contacts or customers data.

We do collect and store the minimum data on our (Whatslly) users we need for the agreed purpose and use secured databases hosted on Amazon AWS servers (AWS). Same servers we run all other operations on.

Any third-party API integrations are leveraging standard encryption techniques (such as SSL) over HTTPS.

Please review our Privacy Policy for more information.

Yes we are!

We are officially on the AppExchange since the beginning of 2020.

Check out our listing page

Yes, you can.

Whatslly can work as a standalone solution even if you decide not to install our managed package from the AppExchange.

In this case, some of the product’s features won’t work for you, for example: Auto Chat Syncing, Dynamic Message Templates and Team Management.

If you use Google G-Suite, yes!

  1. Sign in as an administrator to your Google Admin console.
  2. From the Admin console Home page, go to Devicesand thenChrome.
  3. Click Click Apps & extensions.
  4. Click the (+) button on the bottom-right corner >  ‘Add Chrome app or extension by Id’
  5. Insert the Whatslly extension’s Id: bkbipadjogdmmnajfplbllmglobaiapc
  6. (Optional) under the Installation policy, select one option:
    • Force install + pin
    • Force install
    • Allow install

Features

This is one of the most popular parts of the product!

Whatslly automatically appends a Chat Now icon () next to each phone number in Salesforce. These buttons show up when you hovering the phone number. You can click it at any time to start a WhatsApp chat with your prospects and customers using the web app.

  • It’s always recommended to save contacts in your phone before messaging them!
  • Never message people you don’t know!

You can copy relevant messages from the Whatslly chat, add notes and automatically copy them into Salesforce as Activity, Task or Case.

Our customers love this part of the product!

Yes.

You can easily upload attachments from your laptop to Salesforce when you log an activity, task or case using Whatslly.

Simply click ‘Upload Files’ and select the files you want to include.

These files will be attached to the new record in Salesforce.

We automatically adding [Whatslly] for this files’ names to make it easier to track what was uploaded from WhatsApp.

A dedicated phone number is not required with Whatslly.

Your representatives can continue using their own personal/company numbers. When they have Whatslly installed on their browsers, it will show up automatically on the WhatsApp web app.

From our experience (as a company and consumers), it is a much better experience to have a 1-1 engagement with real people rather than with some company number.

This option is disabled by default. Agents can turn it on individually for specific WhatsApp contacts.

Once turned on, Whatslly will seamlessly sync up to 3 months back of any message that the agent views on WhatsApp.

We use custom object in Salesforce to store these messages (each message is a record), and we provide you with custom dashboards and reports as a part of our managed package.

Settings

You can customize the fields you want to see when chatting with people and what is required to fill out when creating new leads or copying chats.

Simply click the settings icon on the top-right (connected users only), select the relevant layout and modify the fields.

Customizable layouts:

Display: Lead, Contact and Account

Create: New Lead, New Contact, New Account, New Activity, New Task, New Case

As a part of our AppExchange app you are able to fully control the access to Whatslly by using custom permissions in Salesforce.

If you are not using it, any changes in your team (like adding or removing users) should be handled by our support team ([email protected]).

No. We don’t want to “force” our users to sync data from their WhatsApp. Also, this might lead to having many irrelevant chats being synced to Salesforce.

WhatsApp

Since this feature is not supported by the WhatsApp web app, we don’t provide such a solution.

We do not support any bulk or automated messaging.

We are aligned with WhatsApp’s terms of use which prohibit this kind of action.

Unfortunately, WhatsApp currently doesn’t support this, each user can be used only on a single laptop every time.

There are some signs that WhatsApp are planning to enable this option soon. If/when they will do, Whatslly will also support it.

WhatsApp is banning millions of accounts every month based on machine learning algorithms they use. They mainly tracking registration processes, types of engagement, and the content you include in your messages.

Since Whatslly is seamless, we recommend you to follow the rules below to avoid getting banned:

  1. Review the WhatsApp’s terms of use
  2. Do not send a large number of messages
  3. Avoid sending the same messages to multiple people
  4. Engage only people you know and freely gave you their phone numbers. It’s recommended to first add them as contacts in your phone.
  5. Minimize the number of times you are engaging people that didn’t send you a message first.
  6. Do not use any other 3rd party apps to send WhatsApp messages (such as “WhatsApp Plus” or “GB WhatsApp”).

Pricing

We offer annual subscriptions based on the number of seats.

A seat is the unique combination of phone number and Salesforce username, meaning, when having multiple people that use the same Salesforce user, each person needs a seat.

Visit our pricing page for more information.

Once you upgraded your account, there is no extra fee for the number of messages you send.

Regarding the daily limitations, please review the WhatsApp’s terms of use. You are basically limited to a few thousands of messages per day.

Usually, it takes up to 1 hour. In some cases, it might take more time for your user to be updated in the system.

Feel free to contact us if it takes longer.

Whatslly does not refund any payments made.

However, we will consider refunding the purchase in the following cases only if your Salesforce edition is not supporting the use of Whatslly or does not include access to the API.

In case you have violated the WhatsApp policy, you will not be refunded.

We reserve the right not to refund even in the above cases.

Yes, please contact us for more information.

About Whatslly

Our headquarter is in Tel-Aviv Israel, but we have teams in the US and Brazil. Our teams speak English, Spanish, Portuguese and Hebrew.

We have also partnering with the top Salesforce consulting agencies around the world to be able to provide ongoing support and service at any time zone and language.

We are a “boutique team” with 10 people who are based in different locations around the world.

We rely on our amazing partners and our great, and super self explanatory product. This is how we serve hundreds of very happy customers 🙂

By the way – we are hiring in LATAM! So if you want to join our awesome team, please email us to: [email protected]